Privacy Policy
xalorivenoq is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our business growth services.
Information We Collect
When you engage with xalorivenoq's business growth services, we collect information that helps us provide personalised guidance and support. This includes details you provide directly and information gathered through your interactions with our platform.
Personal Information You Provide
- Contact details including name, email address, phone number, and business address
- Business information such as company name, industry sector, and business goals
- Financial information relevant to growth planning and strategy development
- Communication preferences and consultation scheduling details
- Feedback, testimonials, and case study participation consent
Automatically Collected Information
Our systems collect technical information to improve service delivery, including IP addresses, browser types, device information, and website interaction patterns. This data helps us understand how our clients engage with our resources and identify areas for service enhancement.
How We Use Your Information
Your information enables us to deliver effective business growth consulting tailored to your specific needs. We use this data to build meaningful professional relationships and provide ongoing support for your business development goals.
- Providing personalised business growth strategies and consultation services
- Scheduling appointments, managing client relationships, and following up on progress
- Sending relevant business insights, market updates, and educational content
- Improving our service offerings based on client feedback and interaction patterns
- Complying with Australian business and taxation requirements where applicable
- Protecting against fraud and ensuring secure transactions and communications
Marketing Communications
We only send marketing emails to clients who have explicitly opted in. You can unsubscribe at any time using the link provided in every email, or by contacting us directly. We respect your communication preferences and will never share your email address with third parties for their marketing purposes.
Data Sharing and Disclosure
xalorivenoq operates on principles of confidentiality and discretion. We understand that business information is sensitive and maintain strict controls over data sharing. Your information is only shared in specific circumstances that directly support your business growth objectives.
Service Providers and Partners
We work with trusted service providers who assist in delivering our consulting services. These include secure cloud hosting providers, email service platforms, and professional advisors. All partners are bound by confidentiality agreements and are prohibited from using your information for any purpose other than supporting our services to you.
Legal Requirements
Under Australian privacy law and business regulations, we may disclose your information when required by law, court order, or regulatory authority. This includes compliance with Australian Taxation Office requirements for business consulting services and cooperation with legitimate law enforcement requests.
Your Privacy Rights Under Australian Law
As an Australian business, xalorivenoq complies with the Privacy Act 1988 and Australian Privacy Principles. You have specific rights regarding your personal information, and we've designed straightforward processes for exercising these rights.
- Access your personal information and request copies of data we hold about you
- Correct inaccurate or outdated information in our records
- Request deletion of your personal information, subject to legal retention requirements
- Restrict processing of your data for specific purposes
- Object to direct marketing communications and automated decision-making
- Withdraw consent for data processing where consent was the lawful basis
Exercising Your Rights
To exercise any of these rights, contact our privacy team at support@xalorivenoq.com or call +61262821294. We respond to all requests within 30 days and provide clear explanations of any limitations due to legal or business requirements. There's no charge for reasonable requests, though we may apply fees for excessive or repetitive requests.
Data Security and Protection
Protecting your business information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorised access, theft, or misuse. Our security measures are regularly reviewed and updated to address emerging threats.
Technical Safeguards
- 256-bit SSL encryption for all data transmission and storage
- Multi-factor authentication for staff access to client information
- Regular security audits and vulnerability assessments
- Secure backup systems with encrypted off-site storage
- Firewall protection and intrusion detection systems
Organisational Measures
Our team receives regular privacy and security training. Access to client information is strictly limited to staff members who need it for service delivery. We maintain detailed access logs and conduct regular reviews of data handling practices. All staff sign comprehensive confidentiality agreements.
Data Retention and Deletion
We retain your information only as long as necessary to provide ongoing support for your business growth and meet our legal obligations. Our retention practices balance your privacy rights with practical business needs and regulatory requirements.
- Active client information is retained during the service period and for 7 years afterward for business continuity
- Marketing communications data is kept until you unsubscribe or for 3 years of inactivity
- Financial records are maintained for 7 years in compliance with Australian taxation requirements
- Website analytics data is aggregated and anonymised after 26 months
- Support communications are archived for 5 years to maintain service quality
Secure Deletion Process
When retention periods expire or you request deletion, we use industry-standard secure deletion methods. This includes overwriting digital storage multiple times and physical destruction of any paper records. We provide confirmation of deletion upon request, subject to any ongoing legal requirements.
International Data Transfers
While xalorivenoq operates primarily within Australia, some of our technical service providers are located overseas. We ensure that any international data transfers meet Australian privacy law requirements and provide adequate protection for your information.
Cloud Services and Hosting
Our primary data hosting occurs within Australia through providers certified under the Australian Government Information Security Manual. Where we use international cloud services, these providers maintain data centres in countries recognised by Australian law as having adequate privacy protections, including the United States (under Privacy Shield frameworks) and European Union member states.
Cross-Border Service Delivery
If you're an Australian business operating internationally, or if we provide services that involve international business development, we may need to share relevant information with overseas partners or advisors. We always obtain your explicit consent before any such transfers and ensure appropriate protections are in place.
Changes to This Privacy Policy
Business practices and privacy laws evolve, so we review and update this policy regularly. We're committed to maintaining transparency about how we handle your information and will always notify you of significant changes that affect your rights or our data practices.
When we make substantial changes, we'll email active clients at least 30 days before the changes take effect. For minor updates or clarifications, we'll post the revised policy on our website with the updated effective date. Continued use of our services after policy changes indicates your acceptance of the updated terms.
If you have concerns about policy changes or need clarification about how updates affect your information, please contact our team. We're always happy to discuss privacy matters and ensure you're comfortable with our data practices.
Privacy Questions and Contact Information
For any privacy-related questions, concerns, or requests, contact xalorivenoq's privacy team:
Email: support@xalorivenoq.com
Phone: +61262821294
Address: 1 Ada St, Randwick NSW 2031, Australia
We respond to all privacy inquiries within 2 business days and aim to resolve requests within 30 days.